Param IAS

Refund & Cancellation Policy

Last updated: 14 October 2026

This policy explains when and how you can cancel a purchase or get a refund for an online course bought on paramias.com (operated by Param IAS). By buying a course you agree to this policy, together with our Terms of Use and Privacy Policy.

At a glance

  • You can ask for a refund within 7 days of purchase, as long as you have accessed less than 25% of the course content.
  • Email support@paramias.com with your order number to request it.
  • Approved refunds go back to your original payment method within 5 to 7 working days of approval.
  • Free courses cost nothing, so there is nothing to refund.

1. What you are buying

Our courses are digital products: recorded lessons, notes, quizzes and other study material delivered online through your Param IAS account. Access starts as soon as your payment is confirmed. Because a course can be used the moment it is unlocked, refunds are limited to the situations described below.

2. Cancellation

  • Before payment: you can cancel at any time by closing the payment window or not completing checkout. No money is taken and nothing else is needed from you.
  • After payment: a completed purchase cannot be cancelled as such, but you may request a refund under section 3.
  • If a payment window shows an error and you are unsure whether you were charged, check My purchases on your dashboard before paying again.

3. When you can get a refund

You are eligible for a full refund of the amount you paid when both of these are true:

  • your refund request reaches us within 7 days of the date of purchase; and
  • you have accessed less than 25% of the course content (lessons, quizzes and downloadable material), as recorded in your account.

We will also refund you in full, at any time, if:

  • you were charged more than once for the same order (a duplicate payment); or
  • a technical fault on our side stops you from accessing the course and we cannot fix it within a reasonable time.

4. When refunds are not available

  • Requests made more than 7 days after the purchase date.
  • Courses where 25% or more of the content has already been accessed.
  • Accounts suspended or closed for breaking our Terms of Use (for example, sharing your login or redistributing course material).
  • Free courses and free content, which have no charge to refund.

5. How to request a refund

  1. Email support@paramias.com from the email address registered on your Param IAS account.
  2. Include your order number (shown in My purchases on your dashboard and in your payment confirmation), the course name and, if you like, the reason for the request.
  3. We will acknowledge your request within 2 working days and tell you whether it is approved.

6. How refunds are paid

  • Approved refunds are issued to the original payment method (UPI, card, netbanking or wallet) through our payment partner, Razorpay. We cannot refund to a different account or in cash.
  • Refunds are processed within 5 to 7 working days after approval. Your bank or card issuer may take a few extra days to show the amount in your statement.
  • Once a refund is issued, your access to that course ends.

7. Failed or pending payments

If money was debited from your account but the order shows as failed, or the course was not unlocked, the payment was not completed. Such amounts are normally reversed automatically to your account by Razorpay or your bank within 5 to 7 working days. If you do not see the reversal by then, email us with the order number and the transaction reference and we will follow it up.

8. Changes to this policy

We may update this policy from time to time. The version in force on the day of your purchase applies to that purchase. The date at the top of this page shows when it last changed.

9. Contact us

For any question about payments, cancellations or refunds, write to support@paramias.com or use our contact page. Please quote your order number so we can help you faster.